Privacy Policy
We value your privacy here at TinyTrailPoint
Information We Collect
When you reach out for corporate floral arrangements or gift services, we gather information you supply voluntarily. This includes your name, business name, email address, phone number, delivery addresses, and specific preferences for your floral needs. We also collect payment details when you place orders, though processing is securely handled by our payment partners.
For our corporate clients, we may obtain extra business details like company registration data, preferred delivery timelines, and budget needs. This helps us tailor our services to suit your business requirements.
Our site automatically gathers certain technical details when you visit, including your IP address, browser type, device information, and how you navigate the site. We use this data to enhance site performance and to learn how clients discover our offerings.
How We Use Your Information
We mainly use your personal information to complete orders and deliver a high standard of service. This covers order processing, coordinating deliveries, crafting custom arrangements per your specifications, and communicating about your service requirements.
We also use information to enhance our services and website experience, helping us identify which corporate floral offerings are most valuable to our clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
TinyTrailPoint respects your privacy and does not sell your personal data to others. We only share information when needed to deliver our services or when legally obliged.
We may share essential information with trusted service partners who assist in running our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your data and use it solely for the services they provide to us.
We may disclose information when required by law, a court order, or government request. We may also share data to protect our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and put in place suitable technical and organizational safeguards to shield it. This encompasses secure storage, encrypted messaging, and restricted access to personal information within our organization.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to safeguard information during data exchange between your browser and our systems.
Limited Access
Only authorized personnel who require the information to deliver services can access customer data.
Although we uphold strong security measures, no method of online transmission is entirely secure. We continually enhance our security practices to address evolving threats.
Your Privacy Rights
You have important entitlements regarding your personal information. Depending on applicable laws, you may be entitled to access, update, erase, or limit the use of your personal information.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal information only as long as necessary to provide our services and comply with legal obligations. Retention periods vary based on the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: 3 years after last service interaction
- Payment transaction records: 7 years for tax and accounting requirements
- Website analytics data: 26 months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or 2 years of inactivity
Cookies and Site Tracking
We employ cookies and comparable technologies to enhance your browsing experience and gain insights into how visitors engage with our site. Cookies enable us to recall your preferences and assess site performance.
You can adjust cookie settings in your browser options. Note that turning off certain cookies could impact how the site functions. For more information about our cookie practices, please consult our Cookie Policy.
External Links
Our site may include links to third-party websites or services. This privacy policy covers only TinyTrailPoint and our site. We are not responsible for the privacy practices of external sites.
We encourage you to review the privacy policies of any third-party websites you visit through links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will adjust the "Last Updated" date displayed at the top of this policy.
We encourage you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please get in touch with us.
Contact Us About Privacy
TinyTrailPoint Privacy Team
43 Bedford Street, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in the subject line and provide as much detail as you can about your request. We strive to respond to all privacy requests within seven business days.